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Online Investigation
Survey of Customer service
Service
Inquiry for products
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Online Investigation
1.Whether are you satisfied with the service which Customer service staff gives you?
very satisfied
satisfied
sometimes satisfied
dissatisfied.
very dissatisfied.
2.Which kind of service does the Customer service staff give you?
a.Introduce LN system
i.Answer customer’s questions on telephone
b.Introduce operating principle and clinical significance of dynamic blood sugar
j.Display LN system and operating software
c.Investment and signing of agent contract
k.Display and teach how to carry sensor
d.Signing of purchase, sale contracts and order service of Products and fittings.
l.Answer questions about TA
e.Marketing introduction service and establishing negotiation with LN center
m.Change TA with some problems
f.Payment service with the company of SMT
n.Change the upgrading TA or user’s software
g.Service of goods delivery
o.Help you to download sensor data
h.Get free materials of LN products
p.Solve the problem of sensor
3.How do you evaluate customer service staff about the reflection of time of your question?
very fast
in time
just so so
not so fast
very slow
4.How do you evaluate whether customer service staff can understand your problems or requests, and whether they can solve your problems correctly?
very satisfied
satisfied
sometimes satisfied
dissatisfied.
very dissatisfied.
5.Service tracing: whether are you satisfied with LN dynamic glucose system after customer service staff offers the service to you?
very satisfied
satisfied
sometimes satisfied
dissatisfied.
very dissatisfied.
6.Whether would you like to recommend LN dynamic glucose monitoring system to your relatives or friends?
very satisfied
satisfied
sometimes satisfied
dissatisfied.
very dissatisfied.
7.Whether the relevant members of SMT suggest you give them any benefits?
no
not very clear
yes
8.Do you have any suggestions to our service?
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